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A word about safety

About safety

We believe in the goodness of people, but we look out for our Thecarefit.com community. Here are a few ways we promote safety behind the scenes.

We background check all care assistant

During our screening process, all caregivers are required to complete our background check – CareCheck – to join our platform. All caregivers then have a CareCheck badge on their profile, which displays the date the CareCheck was run.

CareCheck is a great start. But we strongly recommend families run checks of their own to make the best hiring decisions. We offer a suite of additional background check options for purchase, including a Criminal+ Motor Vehicle Records check. When you run an additional check, you get access to the full report so you can make the best hiring decision for your family.

We’re always on the alert

We monitor applications and messages for inappropriate behavior and language, spam, and fraud to ensure that our members are following Care.com community guidelines on our platform. Our safety measures also deter bad actors from coming back.

We take your reports seriously

See something? Let us know. Look for the flag icon and click the Report link on the job application, messaging or profile pages. We review all reports. Bad actors are not welcome here and will be removed.

Let’s take good care of each other

We put together these guidelines to help set a standard because how we treat each other matters a lot. We believe that our community should be driven by a set of values and conduct, based on respect, honesty, fairness, safety, and accountability. Any member may be temporarily or permanently removed for violating these guidelines.

Be respectful

All thecarefit.com members are expected to give and return respect in every interaction. Communication or conduct that expresses hate, bullying, harassment, or discrimination is not allowed. And we have zero tolerance for any actual or attempted acts of physical or sexual assault, child exploitation or abuse, sexual harassment, violence, theft, human trafficking, fraud, extortion or creating or distributing pornographic material.

Be honest

Don’t misrepresent yourself. Be truthful about who you are and provide accurate personal information. Don’t claim skills, experience, licensing or certifications you don’t have or send someone else to do work you agreed to do.

Be fair

Caregivers need care, too. Don’t misrepresent your care-related needs and expect them to adapt. Show caregivers that you appreciate the special work they do and pay them a living wage, give them adequate time off, and set reasonable schedules.

Be safe

Care should be delivered in a safe manner and place, free of alcohol and illegal drug use, unsecured firearms, or other hazards. If it’s your home: Be responsible. Outline and walk-through emergency procedures. If it’s your workplace: Follow instructions and check in if anything unexpected comes up.

Be accountable

Stick to your schedule and give ample advance notice for any changes. Repeated late cancellations or no-shows, as well as non-payment for services, may be grounds for removal. Plus, watch out for the community and leave reviews, flag anything inappropriate, and conduct background and reference checks before a job starts.

5 steps to hiring safely

We know that hiring a caregiver is a big step, so we employ a variety of important security measures to take the worry out of bringing someone new into your home. But families can and should be proactive when it comes to working with caregivers. Here are 5 ways you can make good decisions before and after you hire.

 
  1. Be clear on your needs so you’ll hear from the right caregivers

You can search for caregivers on your own. But you increase your chances of finding the best match by posting a detailed job description that lets caregivers come to you. The more you share about your needs and expectations, the better.

What should you include in your job posting?
  • Share a little about your family
  • Outline the job requirements in detail
  • Mention any benefits you offer, such as paid time off
  1. Review caregiver profiles to narrow your list

Once you have a list of candidates, you’ll want to look at their profiles carefully. Like what you see? Save promising profiles as Favorites, so you can easily come back to them later.

What to look for:
  • Is the caregiver’s experience relevant to your needs?
  • Do they have safety verifications?
  • What do other families say?
  • Have they verified their phone number and email?
3

Connect with your top candidates

Take your time getting to know your final candidates. Use our messaging system so you don’t share your contact info before you’re ready. Then move on to phone or video interviews and arrange face-to-face meetings with your top choices. Don’t be afraid to ask tough questions so you can see how they react to difficult situations.

What to look for:
  • Are they responsive?
  • Do they answer questions directly?
  • Are they respectful and professional?

Not sure what to ask? Read through our sample questions for phone and in-person interviews.

4

Check references and background checks

Found the one? Time to dig deeper into their past and search news articles, government websites, and social networks like Facebook, LinkedIn, Twitter. Assess their references and run your own background check. Although all caregivers are required to complete our background checks—CareCheck— to join our platform, our membership eligibility standards for caregivers may differ from your hiring standards. We run CareCheck annually so purchasing your own background check will provide you with the most up-to-date information, and, for privacy reasons, we can’t share CareCheck reports. While background checks aren’t always perfect, have limitations, and can’t guarantee future behavior, they make good sense.

Things to do:
  • Run a background check for up-to-date information on criminal records, sexual offenses, and driving history that you can keep on file.
  • Ask for 2-3 references. Schedule phone calls to chat with them live, preparing questions in advance.
  • Remember your responsibility as an employer to evaluate caregivers fairly and hire without discrimination.
5

Onboard and monitor your caregiver

Once you’ve hired, set the stage for a successful relationship:

  • Have a meet-and-greet with your family and your new caregiver.
  • Sign an employment contract that outlines the job responsibilities, pay rate, and hours.
  • Share contact information with each other.
  • Set ground rules for behavior and discuss them openly before their first day.
  • Discuss an emergency preparation plan and talk through handling of different situations.
  • Continually monitor your caregiver’s activities by dropping in unannounced, and checking in with your children and neighbors.

Finally, always trust your gut. If something feels “off,” don’t ignore it. Talk to your caregiver or report them to Care.com.